Shipping policy
SHIPPING POLICY
Every RAMINA order ships free, with tracking, to the European Union, the United States and Canada. Each order travels in a linen pouch with its numbered series card.
| Phase | Timeframe |
|---|---|
| Order processing | 1 to 3 business days |
| Transit | 6 to 12 business days (average 7 days) |
| Estimated total delivery time | 7 to 15 business days |
Order processing
Your order is prepared and dispatched within 1–3 business days of payment confirmation. Orders placed on Fridays after 2:00 PM, on Saturdays or on Sundays are processed starting the following Monday.
Order tracking
You will receive an email with your tracking number as soon as your parcel is dispatched. You can also follow it anytime on our Track Order page.
What if my parcel is delayed?
International deliveries can vary slightly depending on destination and customs checks. If your parcel has not arrived within the estimated timeframe:
- Check the latest status using your tracking link;
- Check whether a delivery notice was left or the parcel is waiting at a local pickup point;
- Email us at info@shopramina.com with your order number — we will contact the carrier for you.
Lost or damaged parcels — Delivery Protection
If your parcel arrives damaged, take a photo and email us within 7 days of delivery. If a parcel is confirmed lost after the maximum delivery timeframe, contact us with your order number. In both cases we send a free replacement or a full refund, your choice.
Delivery address
Please double-check your address before confirming your order. We cannot be held responsible for parcels that are undeliverable because of an incorrect address provided at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch.
Customs duties and taxes
Orders to the European Union, the United States and Canada are shipped duty-paid: the price you see at checkout is the final price, with no customs fees at the door.
Last updated: October 2, 2026