Warranty

THE RAMINA PROMISE

Every RAMINA piece is made to be worn every day, for years. These are our four guarantees.

1. 2-Year Craftsmanship Warranty

Every piece is covered for 2 years from delivery against manufacturing defects: breaks at a weld or seam, cracks in the metal, or a stone or detail coming loose under normal wear. If this happens, we repair or replace the piece free of charge, including shipping. If the piece is no longer available, we offer an equivalent piece or a refund.

Not covered: natural patina and darkening of copper; the faint, harmless mark copper can leave on some skin; scratches and marks from normal wear; deformation from bending the piece beyond its normal adjustment; loss or theft; damage from chemicals, chlorine, salt water or accidents.

2. Fit Guarantee

Our bracelets and rings are adjustable. If your piece still doesn't fit, you can exchange it for another size or another piece of the same value within 30 days of delivery. Your first exchange is free: we send you a prepaid return label and ship the new piece free of charge.

3. Delivery Protection

Every order is fully insured. If your parcel is lost or arrives damaged, we send a free replacement or a full refund, your choice. See our Shipping Policy for details.

4. Lifetime Care

Patina is part of copper's beauty, but you are always in control of the look. As long as you own your piece, email us anytime for personal care advice, and we will send you a free polishing cloth once a year on request, at no cost.

How to make a claim

Email info@shopramina.com with your order number, a short description and a photo of the piece. We reply within 48 business hours. A proof of purchase (order confirmation email) is required.

This warranty is in addition to, and does not limit, your statutory rights as a consumer, including the 2-year legal guarantee of conformity in the European Union.

Last updated: October 2, 2026